Relevant & Important Information About Personal Injury Law So You Can Be In The Know

Client Satisfaction: Opening a Line of Communication

Posted by Smiley & Smiley on Jul 18, 2019 10:16:10 AM

lawyer communication It would be difficult to understate the importance of communication, and how seriously a law practice should take it. If a client is taken on and doesn't hear anything for an extended period of time, they'll start to wonder what's going on. That kind of curiosity is human nature. Letting your client know that things are progressing, that tasks are being checked off, that the job is getting done is one of the easiest and most effective ways to keep that client satisfied. 

A lack of communication is one of the most common complaints that clients have about their lawyers. That's surprising, for something that's so simple to achieve with just a bit of diligence and a little extra work. A client's personal satisfaction with the progression of their case should never be left to sit on the backburner. Keeping them connected and informed is always important, and you shouldn't forget to keep those two things in mind. 

Staying Connected

With technology at the level it is today, there is no excuse for becoming disconnected with a client. Whether it's through email or even a personal number, keeping a communication line open with your client is not an aspect of your practice that should be slacked on. Otherwise, your client may feel that there isn't much work being done in the case. Even if that is very far from the truth, the client's feelings on the matter are very important by themselves. 

Keeping Them Informed

It is the client's case as much as it is the legal practitioner's. You should never hesitate to keep them up to date with it. Something as simple as informing them of advancements in the case can be the difference between satisfaction and dissatisfaction with your handling of it. Whether it's an important break or just letting them know that work is being done, no matter how small, keeping that line of communication open is important. Keeping your client happy should always be a priority.

At the end of the day, the most important thing to take away from this is that your client's satisfaction and the education they receive about their case from you should always be a priority for any law practice. 

Now that you're in the know, don't hesitate to reach out to us. We always make sure our clients have the knowledge they need for their case.

Topics: lawyer, communication

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